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Olivia Owner — owner
Aiden Admin — admin
Sasha Sales — sales
Theo Service — service
Mila Manufacturing — manufacturing
Felix Finance — finance liaison
Casey Content — content editor
Priya Approver — content approver
Chloe Customer — customer admin (Demo Mining Co.)
Uma User — customer user (Demo Mining Co.)
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SLA rules
Service Level Agreement response and resolution targets by priority and contract.
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