Dev
Olivia Owner — owner
Aiden Admin — admin
Sasha Sales — sales
Theo Service — service
Mila Manufacturing — manufacturing
Felix Finance — finance liaison
Casey Content — content editor
Priya Approver — content approver
Chloe Customer — customer admin (Demo Mining Co.)
Uma User — customer user (Demo Mining Co.)
Switch
Home
Admin
Portal
Contact
Export notes
Requests
Investigate belt scale drift on Conveyor 04
scheduled
Manage request status, ownership, customer context, and internal notes.
Done
Status
Details
Request status
Status
new
triage
awaiting customer
awaiting parts
awaiting internal review
scheduled
in progress
blocked
resolved
closed
reopened
Reason
Update status
Request identity
Type
general
service
spares
project
Priority
low
medium
high
urgent
Title
Description
Diagnose the drift issue, confirm calibration condition, and prepare next-step actions.
Ownership and schedule
Owner
Unassigned
Aiden Admin
Olivia Owner
Sasha Sales
Theo Service
Due date
Customer context
Contact
None
Liam Jacobs
Naomi Ndlovu
Site
None
Beverage Filling Line 2
North Pit Processing Plant
Asset
None
Checkweigher Line 2
Conveyor Belt Scale 04
Notes
Customer-safe summary
Workshop draft: confirm whether customers should see internal blocker detail or only a simplified progress summary.
Internal notes
Need customer confirmation on preferred status language for portal users.
Save changes